Privacy Policy
Your privacy is critically important to us. We believe in transparency and providing you with the tools to control your data.
Last Updated: January 2026
1. Introduction
NexGen Technologies ("NexGen", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains who we are, how we collect, share, and use personal information about you, and how you can exercise your privacy rights.
We built NexGen Virtual Workplace to help people connect and collaborate, not to exploit their data. We are committed to processing your data securely, transparently, and only for the purposes for which it was collected. Whether you are a visitor to our website, a user of our virtual workplace platform, or an attendee at one of our events, safeguarding your information is a core part of our mission.
2. What this Statement Covers
This Privacy Statement describes how we collect, use, and disclose information when you interact with our websites, products, and services. It applies to all users of NexGen services globally.
Data Controller Practices
When you use our services as an individual user (for example, signing up for a personal account), NexGen acts as the Data Controller for your personal information. When you use our services as part of an enterprise or educational subscription managed by an organization (e.g., your employer or school), that organization is the Data Controller, and NexGen acts as the Data Processor. In such cases, your data is subject to the organization's privacy policies and control.
Account Holder Information
We collect information necessary to provide you with your account, such as your name, email address, password, and payment information. We use this information to authenticate you, bill you for services, and communicate with you about your account status.
3. NexGen and Children
NexGen recognizes the importance of protecting the privacy and safety of children. Our services for schools and educational institutions are designed with strict privacy controls.
School Subscriber
An educational institution or district that purchases NexGen services for use by its staff and students.
K-12 Account Administrator
A designated individual within the School Subscriber organization authorized to manage accounts and permissions.
K-12 Account User
Teachers, staff, or faculty members who use the platform to facilitate education.
Student User
A student under the age of 18 (or under the age of majority in their jurisdiction) using the services under the supervision of a School Subscriber.
Children Under 16 & Student Users
NexGen does not knowingly collect personal data from children under the age of 16 without proper authorization from a School Subscriber. For Student Users, we only collect personal data reasonably necessary to provide the educational service. We do not use Student User data for marketing or advertising purposes. If we learn that we have collected personal data from a child under 16 without appropriate consent, we will delete that information as quickly as possible.
4. NexGen App Marketplace & Other Sites
Our services may include links to third-party websites, plug-ins, and applications, including those available in the NexGen App Marketplace. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites or applications and are not responsible for their privacy statements. When you leave our website or install a third-party application, we encourage you to read the privacy policy of every website or application you visit or use. The availability of an app in our Marketplace does not imply our endorsement of the third party's data handling practices.
5. Personal Data We Process & How We Use It
| Types of Personal Data | How We Get It | What We Do With It | Legal Basis |
|---|---|---|---|
| Paid Account Holder DataName, email, phone, company, billing address, payment method, account preferences, usage data. | Directly from you when you register or purchase services. | Account management, billing, service delivery, and communication regarding your subscription. | Performance of Contract |
| Operation DataIP address, device type, browser type, operating system, access times, pages visited, features used, meeting duration, participant count. | Automatically collected via logs and telemetry when you use our services. | Service optimization, troubleshooting, security monitoring, and product analytics. | Legitimate Interests |
| Support and Feedback DataSupport tickets, feedback forms, chat logs, survey responses. | Directly from you when you contact support or participate in surveys. | resolving technical issues, improving customer service, and product development. | Legitimate Interests / Performance of Contract |
| Approximate LocationDerived from IP address (Country, City, Region). | Inferred from your connection information. | Content localization, security compliance, and regional analytics. | Legitimate Interests |
| Persistent Identifiers on Marketing PagesCookies, tracking pixels, and similar technologies on marketing website pages. | Automatically via browser interactions. | Marketing attribution, conversion tracking, and website personalization. | Consent |
| Persistent Identifiers on Product PagesSession cookies, authentication tokens, and local storage on product pages. | Automatically generated during session. | Maintaining user session, security authentication, and remembering preferences. | Performance of Contract |
| Marketing DataEmail addresses, marketing preferences, engagement metrics (open rates, click rates). | From you (sign-ups) or interactions with our emails. | Sending promotional communications, newsletters, and measuring campaign effectiveness. | Consent / Legitimate Interests |
| NexGen Sponsored Event Attendee InfoName, email, company, event attendance records, networking data. | Registration forms and event participation. | Event management, networking facilitation, and post-event follow-up. | Legitimate Interests |
Note: "Legitimate Interests" means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.
6. Customer Content
Customer Content consists of the information, files, chat logs, and transcripts that you or your users provide to NexGen through the use of the service.
We use Customer Content only in connection with providing our services to you, such as processing your files to display them in your virtual workplace or transmitting your chat messages. We do not monitor, sell, or use Customer Content for any other purposes, except as required by law or as necessary to ensure the security and integrity of our services.
7. NexGen's Product and Marketing Pages
We operate two distinct types of web pages, handled differently regarding privacy:
- Product PagesThese pages require you to log in and are used to deliver our service. We use minimal cookies here, strictly necessary for authentication, security, and session management. We do not use third-party advertising trackers on our product pages.
- Marketing PagesThese are public-facing pages (like our homepage and blog) designed to inform you about our services. Here, we may use interest-based advertising cookies and pixels to show you relevant ads on other sites. You can manage your cookie preferences or opt-out of these trackers via our Cookie Consent banner or your browser settings.
8. How We Share Personal Data
We do not sell your personal data. We only share your data in the following circumstances:
With Consent
We may share your information when we have your explicit consent to do so.
With NexGen Partners
We may share information with trusted referral partners or sponsors of co-sponsored events if you have registered for such an event or expressed interest in partner offers.
For Corporate Transactions
If NexGen is involved in a merger, acquisition, bankruptcy, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
For Sub-processing
We use third-party service providers (sub-processors) to help us provide our services, such as cloud storage providers (e.g., AWS), payment processors, and support ticket management systems. These providers are contractually obligated to protect your data and only use it for the purposes we specify.
For Legal Reasons
We may disclose your information to law enforcement, government agencies, or other third parties if we believe it is reasonably necessary to comply with a law, regulation, or legal request; to protect the safety of any person; to address fraud, security, or technical issues; or to protect NexGen's rights or property.
9. SMS Privacy Policy
We value your privacy regarding mobile communication. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
10. Data Subject Privacy Rights and Choices
Right to Correct or Update Information
If you need to correct or update your personal information, please contact your Account Representative directly, or reach out to our support team.
Marketing Communications
You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of the email. Alternatively, you can contact us at joe.j@xcsat.com to be removed from our lists.
European Privacy Rights
If you are located in the EEA, UK, or Switzerland, you have the following rights:
- Right to Withdraw Consent: Where you have given consent for processing.
- Right to Access & Portability: Request a copy of your data in a machine-readable format.
- Right to Erasure: Request that we delete your personal data (Right to be Forgotten).
- Right to Object to Processing: Object to our processing of your personal data.
- Right to Rectification: Request correction of inaccurate personal data.
- Right to Restrict Processing: Request that we restrict the processing of your data.
- Right to Lodge a Complaint: You have the right to lodge a complaint with your local supervisory authority.
11. How to Exercise Your Rights
To exercise any of your privacy rights, please contact your Account Representative or email us at joe.j@xcsat.com. You may also write to us at:
NexGen Technologies LLC2234 N. Federal Highway #103
Boca Raton, FL 33431
For your protection, we may need to verify your identity before fulfilling your request. Please note that there may be legal limitations on your ability to exercise these rights (for example, if we are required by law to retain your data).
12. International Transfers
NexGen operates globally, and your personal data may be transferred to, stored, and processed in countries other than your own, including the United States. These countries may have data protection laws that are different from the laws of your country.
When we transfer data from the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses or compliance with the Data Privacy Framework (Privacy Shield) where applicable. For inquiries regarding our Privacy Shield compliance, please contact us.
13. Retention
We retain your personal data only as long as necessary to provide our services to you, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period is determined by:
- The length of our ongoing relationship with you (e.g., as long as you have an account).
- Whether there is a legal obligation to which we are subject (e.g., keeping records of transactions for tax purposes).
- Our legal position (such as applicable statutes of limitations, litigation, or regulatory investigations).
Customers may request the deletion of their account at any time, subject to these retention requirements.
14. Security
NexGen takes the security of your data seriously. We implement reasonable and appropriate technical and organizational measures to protect your personal data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
If you have questions about the security of your personal data, you can contact us at joe.j@xcsat.com.
15. How to Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Data Privacy Officer:
Mailing Address
NexGen Technologies, LLC.Attention: Data Privacy Officer
2234 N. Federal Highway #103
Boca Raton, FL 33431